Frequently Asked Questions
Everything you need to know about shopping with ROMBO
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $50 qualify for free shipping, while orders under $50 incur a flat rate of $4.99.
How can I return an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
ROMBO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Do you offer international shipping?
Currently, ROMBO ships to over 25 countries worldwide. International delivery times vary by location but generally take between 7-14 business days.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never share your personal information with third parties.